Privacy Policy
Your privacy is important to us. This policy explains how Charjohn Auto Repair collects, uses, and protects your personal information.
Information We Collect
Personal Information
When you schedule service or contact us, we may collect:
- Name and contact information (phone, email, address)
- Vehicle information (year, make, model, VIN when applicable)
- Service history and preferences
- Payment information (processed securely through third-party providers)
Automotive Service Information
During service, we may collect:
- Diagnostic information and repair details
- Warranty and service records
- Parts information and service recommendations
- Photos of work performed (with customer consent)
Website Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
We use your information to:
- Schedule and provide automotive repair services
- Communicate about appointments and service updates
- Maintain service records and warranty information
- Provide accurate estimates and invoices
Customer Service
Your information helps us:
- Respond to your questions and concerns
- Provide personalized service recommendations
- Send service reminders and maintenance alerts
- Follow up on service satisfaction
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
Service Providers
We may share information with trusted service providers who assist us in:
- Payment processing
- Parts ordering and delivery
- Warranty administration
- Vehicle transportation services
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Protect the safety of our customers or others
Data Security
We implement appropriate security measures to protect your personal information:
- Secure storage of physical and electronic records
- Limited access to personal information on a need-to-know basis
- Regular security training for our staff
- Secure payment processing through encrypted connections
- Regular backup and disaster recovery procedures
Your Rights and Choices
Access and Control
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
Communication Preferences
You can opt out of non-essential communications by:
- Contacting us directly at (845) 626-2000
- Emailing us at kiaansmith@charjohnfixauto.com
- Using unsubscribe links in marketing emails
Data Retention
We retain your information only as long as necessary for:
- Providing ongoing automotive services
- Maintaining warranty and service records
- Complying with legal and regulatory requirements
- Resolving disputes and enforcing agreements
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
159 Mettacahonts Rd, Accord, NY 12404-5810
Last updated: December 2024