Refund & Warranty Policy

Workmanship Warranty

We stand behind our work with a comprehensive warranty covering all labor and parts supplied by Charjohn Auto Repair:

• Duration: 90 days or 4,000 miles, whichever comes first
• Coverage: All labor and parts supplied by our shop
• Included: Repair work, diagnostic services, and installation
• Conditions: Normal use and proper maintenance required

Parts Warranty

Parts supplied by Charjohn Auto Repair are covered by manufacturer warranties:

• OEM Parts: Full manufacturer warranty coverage
• Aftermarket Parts: Supplier warranty coverage (typically 12-24 months)
• Warranty Claims: We handle all warranty claims on your behalf
• Customer-Supplied Parts: No warranty provided

Making a Warranty Claim

If you experience an issue covered by our warranty:

• Contact us immediately at (845) 626-2000
• Provide your service invoice or work order number
• Describe the issue you're experiencing
• We'll schedule an inspection appointment
• Our technicians will diagnose and resolve the issue at no charge

Warranty Exclusions

Our warranty does not cover:

• Damage from accidents, misuse, or neglect
• Normal wear and tear from regular vehicle use
• Problems caused by using incorrect fuel or fluids
• Damage from extreme weather or environmental conditions
• Repairs not performed by Charjohn Auto Repair
• Customer-supplied parts or unauthorized modifications

Service Refunds

We want you to be completely satisfied with our service. Refunds may be issued in the following circumstances:

• Work Not Completed: Full refund if service cannot be performed
• Unsatisfactory Work: Partial or full refund if work doesn't meet quality standards
• Parts Issues: Refund for defective parts we supplied
• Diagnostic Errors: Refund if our diagnosis proves incorrect

Refund Request Process

To request a refund:

• Contact us within 30 days of service completion
• Provide your service invoice and reason for refund request
• We'll review your case within 3-5 business days
• Approved refunds will be processed within 10-14 business days
• Refunds will be issued in the same form as original payment

At Charjohn Auto Repair, your satisfaction is our top priority. We believe in transparent communication, quality workmanship, and standing behind our work. If you're not completely satisfied with our service, please contact us immediately so we can make it right.

Our goal is to build long-term relationships with our customers through honest, reliable service. We understand that automotive repairs can be stressful, and we're committed to making the experience as smooth and satisfactory as possible.

For warranty claims, refund requests, or service concerns, please contact us: